A choice you can
feel good about.

Your 14-day decision period

Contact us within 14 calendar days of delivery if your purchase is not right for you. You may request a refund of the full item purchase price or apply that full amount toward an exchange.

Email [email protected] with your order number, specimen number and preferred outcome. Please contact us before shipping anything back so we can provide the correct return and packing instructions. We can often clarify a concern or help with a packaging plan first.

Returning for a refund

For a return for refund, the buyer pays return shipping to our store. The full price paid for the returned item will be refunded; we do not deduct the original free outbound shipping or apply a restocking fee under this guarantee. Applicable refundable sales tax is returned as well.

We issue the refund within 7 calendar days after receiving the returned item, using the original payment method where available. If an alternative method is necessary, we agree it with you. Your bank or card provider may take additional time to post the credit; we can supply the refund confirmation.

Choosing an exchange

The full purchase price paid for the returned item is applied toward the replacement. If the new item costs more, we confirm the difference before payment. If it costs less, we refund the difference rather than silently reducing the credit.

For an arranged exchange, The Taxidermy Store pays the return shipping, packing and insurance. Please let us arrange or approve the packing and carrier before you incur costs. Shipping of the replacement is free to supported destinations under our shipping policy.

Replacement pieces are subject to availability. If the piece you want is no longer available, you can choose another eligible item or request the full refund.

Returning the piece safely

Keep the original packaging where practical and return the piece with its included components and documentation. Pack it in accordance with the instructions we provide. A fragile mount can need different protection from a small decorative object.

Please preserve the condition in which you received the item while deciding. Tell us about any damage, alteration or missing component so we can discuss the appropriate resolution. This does not treat a defect already present on arrival as damage caused by you.

Damage, incorrect items and your rights

If an item arrives damaged, is incorrect or materially differs from its description, contact [email protected] promptly so we can arrange a remedy and the appropriate shipping plan. Ordinary change-of-mind return costs do not automatically govern a defective or misdescribed item.

The 14-day guarantee is our store policy, not a claim that Wisconsin law gives every online purchase an unconditional 14-day return right. It adds to rights that applicable law already provides and does not reduce them. For general Wisconsin guidance, see DATCP’s consumer guide.

Returning in person

In-person returns, pickup and store visits are strictly by confirmed appointment only. Contact us before bringing an item to 471 Lorry St, Amherst, WI 54406.