ORDERING, PAYMENT & ACCOUNTS
Make it yours.
Choose your piece, review the details and let us help with the rest.
Choosing and ordering
Read the photographs, grade, materials, condition and dimensions on the product page. For a configurable item, choose the required option before adding it to your bag. Prices are shown in the collection and on the product page.
Use the shopping-bag icon in the header to review your selections, quantities and delivery method. Checkout asks for billing and shipping details and presents the available payment choices. Shipping is free within the United States. Checkout shows the item total before applicable sales tax. Our sales team confirms tax and your final total before issuing the secure credit card payment link.
A piece in your bag is not a stock reservation. If an item becomes unavailable or needs clarification, we will contact you rather than substitute a different specimen without agreement.
Ask for a quote or closer details
Use Request a quote / details on the product page when you need measurements, additional photographs, delivery planning or help choosing. Include your name, email, destination and what you would like to know. There is no need to provide account passwords, card numbers or bank credentials.
Our sales team responds during business hours. A request does not create an order, reserve stock or confirm a visit. You can also email [email protected] with the specimen number.
Payment and pricing
Choose Credit card — secure payment link to place your order awaiting payment. Our sales team will email a secure card-payment link after confirming applicable tax and the final total. Payment is completed through that link; submitting checkout does not charge your card. Bank wire transfers may be arranged directly for approved orders. Use only the methods and instructions confirmed by the store for your order. Available online methods are shown at checkout; do not email card details or banking passwords.
Prices are in US dollars unless expressly stated otherwise. Discounts apply to the item price shown in your accepted order or written quote. If a price or total appears incorrect, contact us before paying; we will explain any correction and request agreement rather than charging an unexpected amount.
For a wire arrangement, obtain the invoice and verify payment instructions through a trusted store contact, especially if a message proposes changed account details. We never require your online banking login.
Repeat customers and trade projects
We offer special arrangements for loyal customers, interior decorators and retail stores. Contact [email protected] about your project, intended pieces and approved pricing. Discount amounts are agreed directly; a universal or automatic percentage is not promised.
If store-arranged pricing is configured for your account, sign in before reviewing the applicable items. If an agreed price does not appear, ask us to confirm it before checkout. A written quote can record the approved arrangement.
Orders and account information
Choose My Account in the header and sign in. The Orders section shows purchases associated with that account. Addresses and Account details let you update your saved information. Guest purchases may need help from the store to associate them with an account.
Changing a saved address does not automatically reroute an existing order. Contact us immediately if an order already placed needs a different delivery address. Keep your password private and contact us if you suspect unauthorized account access.
After choosing
Review Shipping & delivery, our 14-day return and exchange guarantee and Terms & conditions. Free shipping is available to supported destinations. Pickup and store visits are strictly by confirmed appointment only.